How can we help?
Find quick answers below or contact our team for personal assistance with Soreyn.
Before contacting us
Update Soreyn and iOS to their latest available versions, restart the app, and try the action once more. If the issue continues, include the details listed below so we can investigate efficiently.
Frequently asked questions
01How can I improve activity recording accuracy?+
Enable Location Services and Precise Location for Soreyn, then give your iPhone a clear view of the sky before starting. GPS accuracy can temporarily vary around tall buildings, dense tree cover, or enclosed spaces.
02Why did recording pause or stop in the background?+
Confirm that Soreyn has the location access requested for activity recording and avoid force-quitting the app during an active session. Battery-saving settings can also limit background activity.
03How do I manage Apple Health access?+
You can review or change Soreyn’s permissions in the Health app under your profile, Apps and Services, then Soreyn. Available controls may vary with your iOS version.
04How do I manage my account or delete it?+
Open Soreyn Settings and choose Account. You can review your sign-in details, sign out, or permanently request account deletion from there.
05Why am I not receiving reminders?+
Check that notifications are enabled for Soreyn in iPhone Settings. Focus modes, Scheduled Summary, or system-level notification settings can delay or silence reminders.
06What should I include in a support request?+
Include your iPhone model, iOS version, Soreyn version, a short description of what happened, and the steps that reproduce it. Screenshots are helpful, but never send passwords or authentication codes.
Talk to the Soreyn team.
We read every support request. Add “Soreyn App” to your message details so it reaches the right team quickly.